Frequently asked questions

Choose a video template. Pay first, then fill in the few details it needs. Yume chooses the image, video and music models and edits the video for you. You do not need editing experience.

Each video has a one-time price shown on its page. Stripe handles payment securely. There is no subscription.

One-click describes how little work you need to do. You still review your details and choose the language before starting your video.

Start with a LinkedIn profile link. Job Application also needs a link to the specific role. The form shows the details and profile photo we found so you can check them.

You need one usable photo of the adult the video is about. You can replace the profile photo or add optional pictures. If a link cannot provide the essentials, the form asks for the missing details. Extra context and personal questions are optional.

Yes. Choose Someone else in the form and provide the details for another adult. You own the video and we send it to you, so you can share it when you are ready. They do not need an account.

No. Enter your email at Checkout and continue your purchase without a separate signup step.

If you buy while signed out, you can continue that order. Sign in by email to see your other videos and Edit Credits. Buying again while signed out does not erase your earlier purchases.

Usually about 15 minutes after you submit valid details. It can be faster or take longer. We email you when production starts and when your video is ready. Your order page shows its current status.

We retry temporary production failures automatically. If the problem persists, our team looks into it. You do not need to place another order. A retry does not cancel or automatically refund your purchase.

For a problem with your order or a refund request, email hello@yume.video so support can help.

Anyone with your completed video's watch link can watch and download it without signing in. It is unlisted, but it is not a private link. Share it only with people you want to have it.

You receive a payment receipt. If you need an invoice, email hello@yume.video with your order details and support will help.

Each video purchase includes one Edit Credit, added when that video is ready. One credit lets you submit one request with all the changes you want to make. There is one active edit per video at a time.

One credit costs €5, or three credits cost €10. These are one-time purchases, not a subscription.

Edit Credits never expire. You can use a credit on another eligible video you own. Sign in by email to see your balance and buy credits. Videos from earlier Yume products remain available to watch and download, but cannot use the new editing flow.

We reserve one credit when you submit an edit. It is only used when the edited video is ready. The credit stays reserved while we retry or recover production, so you do not pay for those retries.

If the request is rejected, or support confirms a final failure, the credit returns to your balance. An eligible cancellation before work starts also returns it.

Keep the same person and template. Job Application also keeps the same job target. Within that format, you can request factual corrections or creative changes that fit the template.

If a request mixes allowed changes with a different person, template or job target, we reject the whole request and return the credit. You can then submit a revised request. We do not silently make only some of the requested changes.

Email hello@yume.video if the delivered video does not match the details you approved or what the template promised. A confirmed problem with the delivery is corrected free, without using an Edit Credit. Changing details you had approved or requesting a new creative preference uses the normal edit process.

1. Share the video or a meaningful moving excerpt in a public post on a supported social platform, with a Yume link, yume.video or Yume tag.
2. Paste the post link from the completed video's order page.
3. Our team reviews the post manually.
4. If approved and the payment succeeds, €5 returns to the original EUR payment method.

The limit is €5 once per purchased video, not per post or video version. The video must be completed, with at least €5 still refundable from its original EUR payment. A previous reward, payment dispute or restricted account makes the order ineligible. Submitting a post does not guarantee a reward.

Post on LinkedIn, Instagram, TikTok, Facebook, X, YouTube, Threads, Reddit or Bluesky. It must be public when we review it and show the video or a meaningful moving excerpt, not just a still image or a link.

Include a clickable Yume link where the platform supports it. Otherwise show yume.video or tag Yume's official account in the post itself, not only in your bio. Blogs, restricted groups and subscriber-only posts do not qualify. No follower or engagement minimum is required.

Yes, including the person you gave it to. The purchaser submits the claim from their order or account. A public watch link alone does not authorize a claim, and you cannot use the same post for another order.

We usually review posts within two business days. One claim can be under review for a video at a time. If a post is rejected, we email you the reason so you know what needs to change. You can correct it and submit again while the order remains eligible.

Approval is not an instant payment. The refund must finish processing through the original payment method. We email you when it succeeds, or if action is needed.

It may qualify if we can verify the purchase, ownership and any earlier reward. The same €5 limit and refundable-payment rules apply. Email hello@yume.video if you need help finding an older order.